Terms & Refunds

The service

Norris Performance provides running coaching: custom training plans, weekly coaching calls and messaging, in-person sessions, and nutrition and strength guidance. Coaching is advice and programming only. It is not medical care. Every athlete signs the Athlete Waiver before starting, and those terms are part of this agreement.

Packages

• Foundation: a one-time custom plan. A deposit books your goal-setting call. The balance, based on the plan length you choose, is invoiced after the call and the plan is delivered once it is paid.
• Coached: a monthly subscription billed automatically through Stripe until you cancel.
• Elite: in-person coaching invoiced before each session. You may pay in full, or half before and half after the session.
• Group rates: available for groups of athletes training together and priced per athlete.

Payments

All payments are processed by Stripe. Prices are in US dollars and are shown on the homepage; they may change for new athletes, but a change never affects a plan you have already paid for or the current month of a subscription.

Refunds and cancellations

• Foundation deposit: fully refundable if you cancel before your goal-setting call. After the call the deposit is non-refundable, as the work of building your plan has begun.
• Foundation plan: once a plan has been delivered it is not refundable. If something in it does not fit you, tell Caden and he will adjust it.
• Coached: cancel any time by emailing Caden or from your Stripe receipt. You will not be charged again after cancelling, and you keep access until the end of the month you have paid for. The current month is not refunded.
• Elite sessions: a session cancelled at least 24 hours in advance is refunded in full or moved to another date. Sessions cancelled with less notice, or missed, are charged.
• Injury or illness: if you cannot train for an extended period, email Caden. A subscription can be paused rather than cancelled.

Your responsibilities

Keep your sign-in details private, submit honest check-ins, and tell Caden about any pain, injury or health change so the plan can be adjusted. Training plans are written for you personally and may not be shared or resold.

Our responsibilities

To deliver what you have paid for, respond to messages within a reasonable time (usually 24 hours), and treat your information as described in the Privacy Policy.

Ending the relationship

Either of us may end coaching at any time. Refunds are handled as described above. Caden may end coaching immediately in cases of abusive behaviour or if continuing would be unsafe for the athlete.

Contact

Questions about these terms: caden@norris-performance.com.